Dear customers,
We would like to inform you that due to water damage in our warehouse, we are unfortunately unable to offer shipping at the moment.
We are working at full speed to repair the damage and resume normal operations as soon as possible.
Should you wish to cancel your order, please send us an email to info@schmusewolle.
We understand that this is an inconvenience to you and would like to apologise for any inconvenience caused.
We thank you for your understanding and patience in this situation.
With kind regards,
Your Schmusewolle team

Dispatch and payment terms

Dispatch terms

The dispatch is carried out by DHL.

Dispatch is carried out solely within the following zones:

Belgium, Luxembourg, Netherlands, Austria, Estonia, Finland, Latvia, Norway, Sweden, Spain, Slovakia, Portugal, Germany, France, Great-Britain, Monaco, Denmark, Liechtenstein, Czech Republic, Hungary, Switzerland

An interesting dispatch alternative is which offers a cheap and customs compliant way of delivering directly to Switzerland.

For further information see

Other zones may be dispatched to on demand. 

Dispatch cost are calculated on basis of your basket’s weight.

You can see the current dispatch cost in your basket at any time.

Please note:

Please check correctness and deliverability when entering your address.

We do not assume any liability for returns due to incorrectly entered addresses. Return shipping cost as well as re-dispatch cost have to be borne by the customer. 

Payment terms

You have the following possibilities for payment:

  • PayPal
  • cash in advance